What is a Hotel Manager?
What does a Hotel Manager do in terms of day-to-day duties?
A hotel manager will oversee several staff and ensure the
day-to-day running of the premises is smooth and successful.
You’ll be accountable when it comes to budgeting and finance
management and you’ll also be in charge of planning and directing anyone who
works within the hotel. As well as ensuring budgets are met,then you’ll oversee
everyone from the front-of-house staff to the kitchen team.
If you’re a hotel manager in a larger hotel, though you may
find you’re in charge of a particular area. You could be accountable for the
smooth and hassle-free running of guest services or you may even be
predominantly in charge of marketing.
There are several “Hotel Management Institutes in Delhi” but
“The Hotel School” is the one which updates students on the importance of the
role and responsibilities held by key designation such as “Hotel Manager” as
described above.
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Lets know what
qualification would you need ?
Students can join “Hospitality Management Institutes in Delhi” for
graduation program, as well as diplomas
and certifications to enter the hotel management industry which can
prove a wise move for anyone who enjoys dealing with customers. It’s also a
rewarding job that offers plenty of scope for progression too.
“The Hotel School” offers number of courses in terms of the
qualifications needed to enter the profession, any of the following degrees
will stand you in good stead:
- Business
- Management
- Travel
- Tourism
- Leisure studies
- Business with languages
- Hotel and hospitality management
Responsibilities of a “Hotel Manager”
“The Hotel School” is one of the most prestigious colleges
amongst the “Hotel Management Institutes in Delhi” which explains the role and
responsibilities held by different key positions to its students as described
below.
Guest experience and customer relations
The next few years are expected to be more focussed on guest
satisfaction through innovative customer experiences. The hotel industry
certainly needs a strong focus on paying close attention to customer
experiences.
Reputation management and branding
- Manage a hotel’s online presence
- Respond to every negative review in an amicable manner
- Create a buzz online with offers, promos and more
- Ensure guest queries receive timely response
- Be an excellent role model
Hotel managers have to don multiple hats for their role.
Training and development of the hotel staff is yet another important duty of a
hotel manager. Every manager is aware of the direct relationship between happy
guests and content employees. The emotional health of a hotel’s staff reflects
directly on guest satisfaction.
What Vital Hotel Manager Skills should be there in a
candidate ?
So many “Hotel Management Institutes in Delhi” are offering
number of courses in Hotel Management, but “The Hotel School” is the one which
organizes number of special training sessions on skill development as mentioned
below:
- Excellent communication skills
- Good customer service skills
- Budgeting skills
- Good marketing
- A ‘people person’
- Problem solving
- Passion and drive
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